Ledger’s status page continued to list Cosmos (ATOM) as a major outage on Sept. 13, more than four days after the issue began. Users were still unable to view ATOM balances or transaction history and could not submit ATOM transactions through Ledger Wallet.
Ledger opened the incident at 19:41 CEST on Sept. 8. Its latest available update, posted at 16:12 CEST on Sept. 10, said restoration work was still underway and that the affected features remained unavailable. The company has not disclosed a cause or provided an estimated recovery time.
The ongoing warning does not mean Cosmos Hub is still offline. Instead, it indicates that Ledger Wallet’s service path for retrieving account data and sending ATOM transactions has not recovered alongside the network.
Cosmos Hub Recovered Before Ledger Wallet
QuickNode reported that Cosmos Mainnet stalled at block 32,878,318 at 18:12 UTC on Sept. 8. The infrastructure provider said its nodes had returned to the chain tip by 14:26 UTC on Sept. 9, then marked its incident as resolved at 00:24 UTC on Sept. 12.
By Sept. 12, the Cosmos Hub RPC endpoint was above block 32.9 million and reported that the node was no longer catching up. That placed the chain tens of thousands of blocks beyond the height shown in QuickNode’s initial alert.
Those updates show that the issue has two separate layers: Cosmos Hub resumed block production, while Ledger Wallet access remained unavailable. As a result, users may still see missing balances or transaction history in Ledger Wallet even though the network is processing new blocks.
QuickNode’s resolution applies to its infrastructure, while Ledger’s separate incident remains open. Those conditions can coexist because a wallet interface may stay unavailable even after network nodes have caught up. Ledger has not said which part of its service path is responsible.
For users who need to move ATOM urgently, Ledger’s incident notice points to its alternative-methods guide. The company lists Cosmostation and Keplr as compatible third-party interfaces that can connect to a Ledger device.
Ledger’s Keplr instructions tell users to open the Cosmos app on the device and select Keplr’s hardware-wallet connection option. That route uses another interface to access the same blockchain account while keeping the Ledger device involved in the transaction process.
The security distinction is important: connecting a hardware wallet is not the same as importing its recovery phrase. Ledger’s guidance says users should never enter the phrase into a computer or smartphone and should never share it, including with Ledger.
Users who do not need to transact urgently can continue monitoring Ledger’s status page. Because the incident remains open and may change without notice, users should refresh the page before attempting any workaround.
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