Whenever an organization makes a radical shift that challenges conventional wisdom, it becomes imperative to articulate the rationale behind the change and fully embrace the clarity of the future vision.
Few luxury automakers have generated as much fervent debate recently as Jaguar. At Monterey Car Week, I sat down with Brandon Baldassari, Jaguar’s North American Brand Director, for an honest discussion about the brand’s audacious and polarizing new design trajectory. Beyond the visual aesthetics, I sought to understand the strategic rationale behind this fearless shift—specifically, why Jaguar was willing to challenge its most devoted enthusiasts to secure its future as both an EV manufacturer and a brand with a radically distinct design language.
Last year, upon seeing the Jaguar Type 00 in person for the first time at their Open Studio, I was left speechless. Having grown up around Jaguars—my family owned five over the years—I had developed a distinct mental image of the brand. The Type 00 shattered that perception entirely; it bore no resemblance to anything I had previously associated with the marque. Its unique, two-dimensional quality, defined by its silhouette, wheel design, and matte exterior, evoked the imagery of a superhero comic sketch, leading me to describe it as a unicorn.
It took an entire weekend, numerous conversations with the brand’s leaders, and a conscious effort to set aside outside opinions before I could determine my own feelings rather than reacting to prescribed narratives. That journey—through shock, reassessment, and eventual comprehension—proved to be the very essence of the brand’s intention.
With 90 years of history behind it, Baldassari does not shy away from the stakes of what lies ahead. “We need to be around for another 90,” he told me. “The old business model was failing, so a transformative pivot was necessary. It couldn’t have been mere marginal adjustments; we needed a hard pivot.”
What is remarkable is how this pivot unfolded internally. Baldassari shared a previously undisclosed story: when defining Jaguar’s next design language, JLR did not simply hand the brief to the Jaguar design team. Instead, three separate internal studios—Jaguar, Range Rover, and Defender—were each given the identical, deliberately open brief, with no obligation to reference past work. “They obviously took cues and inspiration, but they weren’t handcuffed to being a derivative of what’s come before,” Baldassari explained. The result was an internal competition judged by Chief Creative Officer Gerry McGovern and the board. The winning design—the one that became the Type 00 and now the production Type 01—didn’t originate from the Jaguar studio; it came from the Range Rover team, a detail that entirely reframes the reveal.
What appears from the outside as Jaguar reinventing itself is actually the story of an entire design organization being instructed to forget its own name and start from the vehicle itself, weaving in only quiet nods to the past, such as subtle cues from the E-Type and XJS. Baldassari was candid that the design team knew what they were walking into. “They actually said that to us,” he recalled. “You’re going to feel uncomfortable at first. Some people will never fall in love with it. Some people will love it immediately, and most will warm up to it over time. And that’s exactly what happens.”
The question then became: who is the new Jaguar intended for? If the design brief was radical, the marketing brief is arguably equally brazen—Jaguar is not attempting to please everyone. “This is not a huge segment,” Baldassari has said elsewhere, and he confirmed as much to me directly—the strategy is low-volume, up-market, and built on one-to-one engagement rather than mass reach. “It’s not about doing an ad on the Super Bowl,” he said. “It’s about getting the car in front of as many of the right people, at the right places.”
That distinction is where I wanted to dig deeper, because it is the question I keep returning to as someone who has watched this brand my entire life: who, exactly, is the modern Jaguar customer, and how does she differ from the one I grew up around in Pebble Beach?
When I think about a car brand, I don’t just think about the vehicle—I think about the entire ecosystem it inhabits: what its drivers wear, where they go, how they live. This is how I have always approached understanding a brand, almost like a creative director. So when I picture the classic Jaguar customer, I envision an elegant, understated woman driving through the English countryside, dressed in tall leather boots and a traditional tweed blazer, en route to a grand country estate for afternoon tea.
The moment I saw the Type 00, that mental image changed entirely. The woman I now picture is dressed in vibrant colors and graphic prints, living in a contemporary penthouse in an urban setting like New York or Miami, flitting between designer fashion shows and art gallery openings. To me, these are genuinely different women—even if their wealth, education, and social standing appear similar on paper.
I described this shift to Baldassari in terms I suspected he would instantly recognize: if you think of Sex and the City, the classic Jaguar woman is a Charlotte—refined, traditional, and elegantly conservative in an old-money way. The new Jaguar woman is a Samantha—flamboyant, conspicuous, unafraid to take up space, a courageous entrepreneur who never played it safe. “Yeah, yeah, yeah—that’s 100%,” he said. “It is.”
When I asked him who he pictures this car for, his answer aligned closely with my own assessment: “It’s someone who is super bold, independent, has worked incredibly hard, has achieved a certain level of success, and is very comfortable being themselves. I don’t need to hide my success. I worked hard to get here. I’m proud of what I’ve achieved. And it’s too easy for that person to make the safe choice and buy a BMW or a Lexus. They don’t want that.”
Now that I could reframe my own understanding of who the new Jaguar is designed for, I could fully grasp the brand’s ethos: Copy Nothing. It is now apparent that they are targeting someone who is not a trend follower. She is a trendsetter, a woman whose presence creates a ripple effect through those around her. She is the Sigma, not the Alpha. The modern Jaguar customer isn’t just buying into originality; she is meant to embody it. She is a woman who walks into a room, turns heads, and leaves a lasting impact. She is completely unforgettable and totally individualistic. Her distinctive style, authentic persona, and way of thinking reflect the type of tastemaker who creates real influence. But she is not an influencer; she is simply influential—whether through her career, her social circles, or just by being herself. She leads by example without trying to. She is unapologetically herself, and that is exactly why she is iconic.
Even the brand’s new tagline, “Inspire Like No Other,” reflects the type of person they are targeting—a woman or man who is an inspiration in their own, unique way. Tastemakers like Harry Styles, Lewis Hamilton, Donatella Versace, and Lisa Vanderpump are the types of style icons I could imagine resonating with the new Jaguar. Each possesses a distinctive sense of fashion that doesn’t follow trends, but rather makes a statement on its own. They all have larger-than-life personalities and naturally exude charisma, sex appeal, and star power. From Formula 1 to fashion, to me, these celebrities are the exact customer avatars I could envision as a perfect fit for the brand.
As we discussed this, Baldassari offered a real-world example from a recent focus group. He told me about a woman who arrived in her own Lamborghini Urus, dressed entirely in her own distinct, eye-catching style, radiating the kind of self-possessed confidence and magnetic presence that commanded the room’s attention. “She loved the car,” he said simply. It is the kind of anecdote that defines a brand’s target customer more effectively than any demographic slide deck could.
Jaguar’s rollout of this new identity hasn’t happened through traditional advertising—it has happened through presence at events. Over the past year, the brand has staged its Type 00 reveal at a celebrity-studded activation during Art Basel Miami, popped up in Paris, and returned to Monterey Car Week with its Open Studio activation. I asked Baldassari to walk me through how his team thinks about choosing moments like these. “Our general strategy is around one-to-one engagement and finding the right places to engage with people,” he told me. “Miami Art [Week] is a great example.” It is not about broad visibility—it is about being physically present in the cultural spaces where the brand’s target customer already spends her time: art, culture, and fashion. For a brand repositioning itself around originality and daring self-expression, meeting that audience inside the art and fashion world, rather than asking them to come to a traditional auto show, is itself a statement of intent.
Jaguar’s next chapter is already taking shape. The Type 01, a four-door GT, debuts this fall—and Baldassari was clear that an unusual amount of the concept car’s visual assertiveness has survived the production journey. “Most car companies show a concept car, and then the production version is diluted,” he said. “The fact that the engineers were able to bring what still looks like a concept car into production form is incredibly impressive.” He pointed to the front end specifically, and said, “It’s super bold, upright, in your face, and a little bit gangster.”
A preview of the Type 01’s interior architecture, along with a prototype wearing a distinctive new wrap, appears at this year’s Pebble Beach Concours d’Elegance—fittingly, alongside a heritage display marking the Concours’ 75th anniversary, honoring Jaguars once owned by racing legends, Hollywood icons, and the Royal Family. It is a striking juxtaposition: the brand’s most radical reinvention, sitting a fairway away from the cars that built its reputation in the first place.
In a similar vein, heritage luxury brands like Rolls-Royce have successfully pivoted from staid classicism to bold, contemporary styling, and Jaguar is charting a similar course. As I remarked to Baldassari while drawing this parallel: “They’re no longer driving Miss Daisy.” Instead, the brand is targeting a fresh demographic: tech founders, chart-topping artists, and global icons like Paris Hilton. It is a clear blueprint for how Jaguar hopes to completely redefine its aesthetic and its audience.
After our conversation, what stayed with me most wasn’t a spec or a stat—it was how deliberately Jaguar seems to have built discomfort into its own strategy. Baldassari and his team knew people would need time to warm up to the Type 00’s design. They knew a smaller, sharper customer base was the goal, not a compromise. And they built a design process specifically engineered to escape the gravity of their own 90-year history. Having spent an entire weekend last year wrestling with my own internal pivot regarding the new Jaguar, I finally understand the gamble they are taking. It is a psychological shift—but once it clicks, it is impossible to see the brand any other way. For a 90-year-old company with so much history in its rearview mirror, the most exciting realization is that Jaguar isn’t coasting on its legacy; it is at the starting line of a completely new journey.
[Image credits: Christina-Lauren Pollack for Inspirations & Celebrations, Jaguar Land Rover. All opinions are my own.]
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