Experts Discuss Rising Trend of Using ChatGPT for Emotional Support

Discussing breakups with ChatGPT, seeking its advice before major decisions, or turning to it for anxiety relief has become its advice before major decisions, or turning to it for anxiety relief has become an increasingly common habit, particularly among younger users. What once appeared as a novelty is now emerging as a primary application of generative AI.

ADVERTISEMENT

ADVERTISEMENT

The data support this trend. According to a report from Harvard Business Review (source in Spanish), the most common use of generative AI is emotional support or companionship—even surpassing personal‑life management, purpose‑seeking, or habit‑building.

At the same time, a 2025 study by Línea Directa found that nine out of ten young Spaniards aged 16 to 19 rely on technology for health information, while 24.8% of Spaniards turn to digital self‑diagnosis as their first step. In Mexico, the trend is also growing. According to the sixth edition of the AXA Mind Health Report (source in Spanish), 71% of respondents report using AI tools to seek mental‑health support.

This growth occurs amid worsening mental‑health challenges. The World Health Organization (WHO) estimates that over one billion people worldwide live with a condition that impacts their psychological wellbeing.

Nevertheless, the increasing dependence on these tools has sparked concerns. An investigation by The Guardian warned that certain AI systems embedded in search engines have gone as far as providing inaccurate health advice or presenting decontextualized information as trustworthy.

Given the potential impact on individuals’ lives, the European Union has placed health‑related AI systems among the categories subject to the strictest requirements of its Artificial Intelligence Act.

Why Are More Individuals Turning to ChatGPT with Their Concerns?

For Mexican psychologist María Fernanda Cruz Urquiza, the trend reflects specific emotional needs. She notes that an increasing number of individuals consult ChatGPT before making significant decisions, particularly those involving relationship conflicts or break‑ups.

In her view, AI provides something many lack: constant availability. “ChatGPT always validates what the user says, and that steady affirmation is something patients find highly appealing,” she explains. Moreover, the ability to speak openly without fear of judgment and receive an instant reply makes it especially appealing for those dealing with anxiety.

Psychotherapist Cecilia Paredes Aldama largely agrees, though she emphasizes that, to date, she has not observed her patients substituting therapy with ChatGPT. She does notice them using the tool to compose messages, communicate more assertively, or prepare for challenging conversations. “It’s a resource, particularly for individuals who prefer not to expose their difficulties openly,” she says.

Both experts concur that AI can be helpful in certain contexts. Paredes believes it can help reduce the intensity of anxiety by simplifying time management, prioritizing tasks, or suggesting ways to set boundaries at work. She stresses, however, that this assistance remains superficial.

“AI can ease anxiety’s edge, but it does not eliminate the underlying cause.”

Cruz Urquiza adds that ChatGPT can serve as an initial touchpoint for individuals lacking strategies for emotional self‑regulation or who cannot afford professional therapy.

“ChatGPT is a low‑cost option that I consider a valuable first step.”

Although their emphases differ, both experts agree that AI can serve as useful support in specific situations, provided it is not mistaken for a therapeutic process.

The Issue With an AI That Constantly Agrees

One of the main concerns shared by both psychologists is how these systems interact with users. Paredes warns that AI often adopts an overly accommodating tone. “Psychotherapy challenges you; AI does not. It is entirely indulgent.”

In her view, repeatedly seeking validation from ChatGPT may reinforce inaccurate perceptions of reality. “If you habitually consult AI and it continually tells you that you’re correct, you may develop a markedly distorted view of your life.”

She also cautions that this pattern could encourage self‑centered behavior or intensify certain narcissistic traits. Cruz Urquiza shares this concern from a different perspective, describing ChatGPT as “over‑empathetic”—a quality that offers instant comfort but does not necessarily promote deep‑seated change.

The Human Connection Remains Irreplaceable

Although they recognize AI’s potential, both specialists agree that one element no algorithm can replicate is the therapeutic relationship. For Paredes, emotions such as shame, guilt, or emotional distress only find genuine relief when they are shared with another person.

“Shame is an emotional state that improves through conversation and sharing; it requires human connection.” Likewise, she contends that a cornerstone of psychotherapy is the therapist‑patient bond. “As relational beings, we will never see AI replace the human bond.”

Cruz Urquiza supports this stance with findings from interpersonal neurobiology, summarizing it bluntly: “Genuine therapeutic change arises from the resonance between two people—something AI cannot replicate.”

A Tool, Not a Substitute

The two psychologists reach a nearly identical conclusion. AI can help clarify specific doubts, organize thoughts, manage tasks, or serve as preliminary support when no other immediate alternative exists. However, when emotional distress persists or impacts multiple areas of life, they advise consulting a professional.

As Paredes observes, “AI is merely a practical tool; it lacks depth.” Cruz Urquiza adds, highlighting the ongoing debate about AI’s role in mental health: “ChatGPT possesses vast knowledge, yet it still does not understand what humans know: how to be present for someone based on lived experience.”

Source link